Insurance
Claim
Autonomous Claims Settlement
Europe’s first end-to-end settlement engine for complex cases
100%
STP Ratio
Zero
Payout Gap
4.97/5
NPS
Fully Autonomous Claim Automation, From First Notice to Payment
- Al-native NOL to support successful claim assessment and to decrease cycle time
- Fully autonomous claim handling for 80% of claims from FNOL to payment
- Outstanding user satisfaction, reflected in a 4.97
How our AI Agents deliver value across the claims flow in insurance
01
Intake & Rules Identification
Validates policy coverage and payment status conversationally, instantly matching the correct ruleset.
02
Conversational Data Gathering
Converts real-time chat descriptions into structured claim applications, auto-populated for client review, while defining required supporting documents.
03
Document & Photo Validation
Extracts file data and runs photo analysis for instant damage assessment and metadata-based fraud detection.
04
Costing & Inspection Routing
Isolates repair needs to calculate work order totals and automatically routes complex cases to inspectors.
05
Payout & Communication
Calculates precise payouts and handles automated customer communications alongside a back-office review.
Frequently asked questions
Every agent decision is logged with full traceability: the inputs, the reasoning path, the models invoked, and the output. We establish accuracy baselines during the PoC against your ground truth, set confidence thresholds that route uncertain cases to human review.
We’re built for regulated environments from the ground up. That includes GDPR and EU AI Act compliance, full audit trails for every agent decision, role-based access controls, data encryption in transit and at rest, and support for your existing identity and logging infrastructure.
No. Most of our clients engage us precisely because they don’t want to build and maintain this capability in-house. We handle the AI engineering, integration, and ongoing model maintenance. Your team provides domain expertise, access to systems and documents, and business validation, which is where their time is best spent anyway.
Our architecture is model-agnostic. We work with commercial models (Anthropic, OpenAI, Google, Mistral), open-source models (Llama, Qwen, and others) that can be hosted entirely within your environment, and specialized domain models where appropriate.
